Rental Policies and FAQ's - Robinsons Hardware

Rental Policy Summary and FAQ's

What do I need to rent?
Our insurance requires you provide us with either a valid drivers license, state issued ID which includes a photo, current address and identification number or a military ID.

When do I pay?
Payment, plus any additional deposit is required when you pick up the equipment.
Certain items may require a reservation fee in order to reserve the equipment and we cannot hold the equipment until this has been paid by cash or credit card. Note that we cannot accept checks for the reservation fee. When you pick up your equipment, the reservation fee is credited towards your rental, and if your total rental is less than the reservation fee, the balance will be returned to you in the same manner it was paid.

In the event you need to cancel or change your reservation, or if you fail to show up for your rental, your reservation fee is non-refundable.

How can I pay?
Cash, Debit Card, Visa, Master Card, American Express or Discover Card. We will accept checks provided they are drawn on a local bank and it has your name and address imprinted on the check.

Can I make a Reservation?
Of course, we can take a reservation over the phone for most rentals

How far ahead should I reserve the equipment I need?
As soon as you are sure you need it.

How long is my rental for?
The rental period varies with the piece of equipment.

In all cases, (except trucks or other items with defined rental periods) the rental begins when we complete the contract and ends when we close the contract. This means time spent loading and unloading the equipment as well as travel time is included in the rental period.

4 Hour Rental
Some, not all, of our equipment is available for a four hour rental. The four hour rate is typically any consecutive four hour period while we are open. It does not apply to equipment held overnight.

Certain items may have a 4 hour rate with a defined rental period.
Those rental periods are defined as follows:

Friday 4pm - Saturday 8am
Saturday 8:30am - Saturday 12:30pm
Saturday 1pm - Saturday 5pm
Saturday 5pm � Sunday Noon
Sunday 12:30pm � Sunday 4:30pm
Sunday 5pm � Monday 8am

There is an additional charge for any piece of equipment that has an hour meter and the meter exceeds 4 hours on a 4 hour rental.

Day Rental
All items have a day rental rate. Note that a day is based on an 8 hour day and is not a 24 hour day. We may, at our option, allow you to keep the equipment for up to 24 hours without additional charge.

There is an additional charge for any piece of equipment that has an hour meter and the meter exceeds 8 hours on a daily rental.

Weekly Rental
All items have a weekly rate which is 7 consecutive days. The equipment is due back on the 7^th day no later than the same time it was picked up at.

There is an additional charge for any piece of equipment that has an hour meter and the meter exceeds 40 hours on a week long rental.

Monthly Rental
All items have a weekly rate which is 28 consecutive days. The equipment is due back on the 28^th day no later than the same time it was picked up at.
There is an additional charge for any piece of equipment that has an hour meter and the meter exceeds 160 hours on a month long rental.

What about Sunday Rentals?
We are open Sunday from 10am to 4pm.

Here is how we handle Sundays:

Most items picked up before 10am on Saturday:
Return by 5pm Saturday for a 1 day charge
Returned at 10am Sunday for 1 � day charge
Return by 8:30am Monday for 2 day charge

Most items picked up after 10am on Sunday can be returned at the same time Monday for 1 day charge

Note this does not include items with defined rental periods or trucks.

Confused?
Give us a call.

What about Delivery?
We can provide delivery service. If your rental is for a day or longer rental and exceeds $150, excluding delivery and taxes, we can arrange delivery.

Delivery costs will vary based upon:
The town the delivery is being made to
Do we need a trailer or not?
Can one person make the delivery or does it require additional help?
Do we need to bring additional equipment to make the delivery?
How complicated the delivery is (example: drop off in driveway or bring to the 3^rd floor)

We will try to honor your requests but we cannot guarantee a delivery time.

So how much will it cost me to have the equipment delivered?
Give us a call.

What if I have trouble with the equipment?
You need to stop using the equipment immediately and contact us within one hour.

Is that all I need to know?
Of course not.

We have a comprehensive rental contract you need to read and sign. The contract spells out our obligation to you as well as your obligation to us very specifically. We encourage you to read the contract and ask any questions you might have before signing.

By the way, this website may provide summaries of information contained in our contract, nothing is intended to provide legal advice nor does this website supersede or change the terms and conditions or our contracts.

Our Contract

Primary Service Area
We serve the Massachusetts communities of Hudson, Framingham, Marlboro, Southboro, Northboro, Shrewsbury, Clinton, Bolton, Berlin, Acton, Ashland, Boylston, Harvard, Holliston, Hopkinton, Lancaster, Leominster, Lincoln, Littleton, Maynard, Milford, Natick, Sherborn, Sherbon, Sterling, Stow, Sudbury, Upton, West Boylston, Wayland, Wellesley, Westford, Weston and Worcester, MA and the zip codes 01701, 01702, 01749, 01752, 01772, 01532, 01545, 01510, 01740, 01503, 01720, 01771, 01505, 01451, 01746, 01748, 01523, 01543, 01773, 01460, 01754, 01757, 01760, 01770, 01564, 01775, 01776, 01568, 01583, 01778, 02481, 02482, 01886, 02493. 01601, 01602, 01603, 01604, 01605, 01606, 01607, 01608