The story behind the
Propane Tank Swap Scam
What is the tank swap scam?
There are supermarkets, gas stations, convenience stores and drug stores
that have cages with pre-filled propane tanks out front. The first part of the
scam is that you give them your tank and they give you someone else's tank. You
could end up with a tank that is much older than the tank you gave them. Imagine
giving them your brand new tank and getting back one that's 10 years old!
The second part of the scam is that they are charging you a lot more for the
convenience of exchanging a tank and they hide this extra charge because
they count on you not noticing that they are not filling your tank.
By the way, did you know we can properly (and fully!) refill your tank in
about 5 minutes and even on our busiest day there is never a long wait?
How do we know this?
They quietly tell you that they only partially fill the tank by having a small sign on
their cages that says “net weight 15 pounds” and by putting a label on the tank
that says "Net Weight 15 lbs." That’s fine, except you have a 20 pound tank!
This is like buying a can of soda and getting only 9 ounces of soda instead
of the 12 ounces the can is made to hold or buying a gallon container of milk
and finding out its only 3/4 full.
So how much extra is swapping a tank costing me?
When we fill your tank, we bring it to the full and proper capacity. If the tank
swap companies brought their tanks up to capacity, and if their price were $17.83,
you would be paying them roughly $23.77 for a proper fill to 20 pounds of propane.
If our price for a proper fill to 20 pounds of propane were $14, you would be
paying them almost 70% more for a proper fill. This also does not take into account the
inconvenience of having to go out and swap tanks considerably sooner and more
frequently which incurs additional costs.
Please note the price of propane fluctuates and the example above reflected pricing on
May 15, 2013. Pricing will vary and we invite you to call us to get current pricing.
Is there trust involved?
Of course! You cannot see into a propane tank and when you get your
tank filled, there is some trust involved. The fact is, if you get a tank from a
tank swap place you would probably assume it was a full 20 pound tank,
never realizing you had been short changed.
Robinsons is a locally owned, family business that has been around for
139 years by caring for our customers. It's not in out best interest to short
change a customer by under filling their tank. You can continue to trust us
to properly and completely fill your tank.
We will also return your tank to you, rather than swapping
your newer tank for someone else's older tank.
Don't let their tank swap scam fool you,
We are, and will continue to be,
best way to have your propane tank re-filled.
Lawsuits and Settlements:
Unlawful Business Practice Settlement - California
Class Action Lawsuit
Legal Examiner - NC
Class Action Settlement
You can find many other sources discussing the problem all over the internet
just search "Tank Exchange Rip Off" and you will get over 1 million results
Our Propane Filling Hours are:
10:00am to 4:00pm
Monday - Wednesday
7:30am to 6:00pm
Thursday - Friday
7:30am to 7:00pm
8:00am to 5:00pm
You can follow any link that is
RENTAL PRICE LIST
are for illustrative purposes only and may not represent actual products.
website does not constitute an offer to sell or rent any item at a specific
Prices and specifications are subject to change without notice.
Pricing was accurate as of 10/01/12
on this website may be out-of-date with prices in the store and store pricing