So, I need a truck for Saturday, when do I get it?

You can pick the truck up at 4PM Friday and have to return it by 4PM Saturday

Okay, but I am not going to pick it up until Saturday morning, can I return it Sunday morning for a one day charge?

Nope.  Our rental day is 4PM to 4PM.  Your truck is available to you at 4PM Friday.  If you want to wait until Saturday morning to pick it up, that is fine, but it is still due back at 4PM Saturday.

What do I need to reserve a truck rental?

All we need is your name, phone number and either $200 (or more) cash or a credit card.  The amount we will take in cash or charge to your credit card will be adjusted by the estimated total of your rental.  $200 is the minimum amount we will require but it is often higher.

What if I need to cancel or change my reservation?

There is a $100 charge if you change, canceling or do not show for your reservation. 

Okay, but can’t you make an exception, my closing got put off because the other party was not ready?

Then you should ask them to compensate you for the $100. 

What do I need to rent a truck?

Your valid drivers license and $200 (or more) cash or a credit card.  The amount we will take in cash or charge to your credit card will be adjusted by the estimated total of your rental.  $200 is the minimum amount we will require but it is often higher.  The renter and all operators must be 21 or older.

Don’t I need a special license, CDL or something?

No.  All of our trucks have a GVRW under 26,001 pounds which means your “normal” drivers license is all you need.

How do I know you will have the truck?

Since we own our trucks, this should happen under only two circumstances, either another customer has not returned it (which we have very little immediate control over but will do everything we can to get it back here for you) or the truck is not rentable due to a mechanical or safety reason.  We try to avoid the latter by making sure our trucks our well maintained, but sometimes unforeseen things happen and we will do everything we can to get your truck up and running safely for you or to make another truck available for you.

I want to make a one-way move to California

Sorry, not with us.  We own our trucks and they need to be returned to us.

I need to go to Florida to pick up some stuff and bring it back to Hudson, that’s okay, isn’t it?

Nope.  Our trucks are only for use in the following states: Massachusetts, Maine, New Hampshire, Vermont, Rhode Island, Connecticut and New York. We do not have a support system in place to assist you outside of this area if you have a problem with the truck.

Specifically, if you take our truck outside the above named states and have a mechanical problem or accident, you will be 100% responsible for any costs related to repairs and/or towing to Hudson, MA, including rental and damage waiver charges for the time the truck is unavailable for other renters.

I don’t have a Fast Lane^® or EZ Pass^® transponder, but I am going to sneak through anyway.

Guess again.  We will get a photo of your violation and you will pay the violation amount plus a $50 administration fee per violation.  Make a round trip through Fast Lane^® without a transponder and it will cost you $100 to $200.  Oh, and if you fail to pay the charges, your license and registrations can be made non-renewable until you do pay them, plus any additional charges the Registry might add.

Using a transponder lane without a transponder will be a very expensive decision. 

What is this Damage Waiver Charge?

The Damage Waiver Charge limits your financial responsibility for damage to the truck to $2500.  This means if you damage our truck, you will pay for the first $2500 of damage and we will cover the rest. 

A few exceptions to this are damage to the roof (such as from hitting trees, bridges, overpasses or other items) or if you were using the truck in an illegal manner.  In the event of roof damage or damage resulting from illegal use, you are fully responsible for the damage.

Damage waiver covers our truck, it does not cover your property. 

Do I have to take the Damage Waiver?

Yes, unless you are able to provide us with a certificate of insurance for $1 million with us named as an additional insured.  We must have the certificate at least one day (excluding Saturday and Sunday) prior to your rental.  Improperly completed certificates are not accepted so please contact us for specifics of how the certificate must be prepared. 

But doesn’t my car insurance or credit card cover me?

Nope.  Your credit card will cover you for most rental cars, but will not cover a truck.  (call your credit card company and double check if you doubt this).  Your car insurance will also cover rental of a car, but not rental of a vehicle with a GVRW in excess of 10,000 pound.  (call your agent and double check if you doubt this)

What about Fuel?

Fuel is not included in the rental rates.  You are responsible for returning the truck with the same amount of fuel that was in the tanks when you received the truck.

How much Fuel will I use?

Our trucks typically get 6 to 10 miles per gallon

Is this everything I need to know?

Nope.  This is a brief summary.  You need to read our rental contracts and attachments/amendments to get all the specifics about inclusions, exclusions, what you can do and what you cannot do.